Dental Administrator / Receptionist – North York, Ontario

At The Dental Group, we pride ourselves on delivering comprehensive dental care with a personal touch. With over 40 years of combined experience, our professional team is here to exceed your expectations. We offer a range of services from pediatric and general dentistry to cosmetic treatments like Invisalign and restorative procedures such as dental implants and dentures. Our aim is to provide everything your family needs under one roof.

Our modern, fully equipped 5,200 sq. ft. facility in Toronto is thoughtfully designed with patient comfort and advanced technology at its core. The spacious layout creates a welcoming environment for patients while providing our team with the modern tools and ample space needed to deliver exceptional care.

Role Description

This is an on-site role located in North York, Ontario, for a Dental Administrator / Dental Receptionist. The role focuses on front desk and administrative duties, including greeting patients, scheduling and confirming appointments, managing patient records, verifying insurance, and assisting with billing and payments. You will serve as the first point of contact for patients, ensuring a welcoming and positive experience from check-in to check-out, while also supporting the dental team with day-to-day administrative needs.

Responsibilities

• Greet and welcome patients warmly, ensuring a positive first impression.
• Schedule, reschedule, and confirm appointments by phone, email, or text.
• Collect and update patient information, medical history, and insurance details.
• Verify insurance coverage, prepare estimates, and assist with claims processing.
• Process payments, issue receipts, and support patients with billing inquiries.
• Respond to patient inquiries about services, procedures, and fees.
• Maintain a clean and organized reception area.
• Communicate effectively with the dental team to ensure smooth patient flow.
• Maintain accuracy and confidentiality of patient records.

Qualifications

• Previous experience as a dental receptionist or administrator in a Canadian dental or medical setting is strongly preferred
• Experience in patient care and working with healthcare providers (dentists, physicians, specialists).
• Knowledge of dental/medical terminology, procedures, and insurance processes is an asset.
• Proficient in administrative tasks, patient record management, and scheduling.
• Experience with dental practice management software (dentrix) is an advantage.
• Strong organizational and multitasking abilities.
• Excellent communication, interpersonal, and customer service skills.

Job type

Full Time

Location

North York, Ontario